Refund, Revision & Satisfaction Policy

Last Updated: December 2025

At Webindia Master, we believe in transparency, trust, and delivering exceptional results for every client. This Refund, Revision & Satisfaction Policy outlines our commitments, procedures, and rights related to project satisfaction, service revisions, and refund eligibility.

Our goal is to ensure that you always feel confident, protected, and satisfied while working with us.

1. General Overview

This policy applies to all digital services offered by Webindia Master, including but not limited to:

• Website Development
• Digital Marketing (SEO, PPC, SMM, ORM)
• E-commerce Development
• Content Writing
• Branding & Designing
• App Development
• AI & Automation Services
• Custom IT Solutions

By engaging with any of our services, you agree to the terms below.

2. Satisfaction Commitment

We prioritize client satisfaction and take full responsibility for delivering high-quality services. Our commitment includes:

• Transparent communication
• Timely delivery
• Industry-standard best practices
• Professional guidance at every step
• Ethical and white-hat methodologies

If you are ever unhappy with the progress or results, our team will work closely with you to resolve the issue.

3. Revision Policy

3.1 Eligibility for Revisions

Revisions apply to:

• Website design
• Content writing
• Graphic design
• Digital marketing strategy adjustments
• Development modifications (as per scope)

3.2 Number of Revisions

Unless otherwise stated in the proposal:

• Design services: Up to 2–3 rounds of revisions
• Content writing: Up to 2 revision cycles
• Website development: Revisions only for features in the original scope
• SEO & digital marketing: Strategic revisions based on performance reviews

3.3 Conditions for Revisions

• Revisions must be within the original project scope
• No new functionality, modules, or third-party integrations
• Must be requested within 7–15 days of delivery
• Requests must be submitted in clear written format

3.4 Out-of-Scope Revisions

Anything outside the original agreement will be considered new work and billed separately.

4. Refund Policy

4.1 General Refund Terms

Refunds are considered only when justified and aligned with policy conditions.

Due to the nature of digital services, most services are partially or fully non-refundable once work starts.

4.2 Non-Refundable Services

Refunds cannot be issued for:

• SEO, PPC, SMM, Content Marketing
• ORM / Reputation Management
• Graphic design after files are shared
• Domain, hosting, SSL, server fees
• Purchased plugins, themes, software
• Custom development after coding begins
• Marketing campaigns once launched
• Any third-party charges paid on the client's behalf

4.3 Partial Refund Eligibility

• Work has not begun
• Only initial planning completed
• Client cancels before the first milestone
• Unexpected issues prevent service execution

4.4 No Refund Conditions

• Client changes their mind after purchase
• Client delays or fails to provide required materials
• Client is unresponsive for 7–14 days
• Scope changes mid-way
• Client hires third-party providers without notice
• Results differ due to market or algorithm factors
• Project is completed or near completion

5. Quality Assurance Policy

We ensure:

• 100% original work
• High-quality deliverables
• Compliance with global standards
• On-time delivery (mutually agreed)
• Secure, confidential data handling

However, results such as SEO rankings, leads, or sales cannot be guaranteed due to external factors.

6. Project Cancellation Policy

6.1 Client-Initiated Cancellation

Clients may cancel in writing. Upon cancellation:

• Completed work will be billed
• Third-party costs deducted
• Remaining balance may be partially refundable

6.2 Company-Initiated Cancellation

Webindia Master may cancel if:

• Client violates terms
• Client uses abusive or unethical communication
• Client is inactive for 15+ days
• Payment terms not met

No refunds will be issued in such cases.

7. Delivery Timelines

Timelines depend on:

• Client responsiveness
• Clarity of requirements
• Project scope
• Number of revisions
• Third-party dependencies

Delays from the client’s side automatically extend project deadlines.

8. Dispute Resolution

In case of disagreements:

• Both parties agree to communicate in good faith
• Issues will be discussed and resolved mutually
• Escalation to management may be done if required

Legal jurisdiction: Webindia Master’s registered office location.