Project Coordinator

At Webindia Master, we work with businesses in India and overseas on website development, e-commerce, mobile application and digital marketing projects. We are looking for a Project Coordinator who can take responsibility for these projects once they are handed over by the sales team.

You will be the main point of contact between the client and our internal team. Your role will involve understanding the client’s requirements, planning the work, coordinating with designers and developers, sharing regular updates and ensuring that the project is delivered as agreed.

We are looking for someone who is organised, communicates clearly and takes ownership of their work. You should be comfortable managing several projects at the same time while maintaining a positive relationship with every client.

What You Will Be Responsible For

• Take complete project handover from the sales team after the project is confirmed.
• Connect with clients to understand their business, goals, expectations, and project requirements.
• Gather complete requirements for websites, e-commerce stores, mobile applications, and digital marketing projects.
• Collect content, images, product details, login credentials, brand guidelines, and other information required from clients.
• Prepare clear project briefs, task lists, timelines, and internal documentation.
• Explain project requirements to designers, developers, content writers, quality analysts, and marketing team members.
• Assign tasks and regularly follow up with the team to ensure projects remain on schedule.
• Keep clients informed through emails, phone calls, online meetings, and regular project updates.
• Present designs and completed project stages to clients and collect their feedback.
• Convert client feedback into clear, actionable tasks for the internal team.
• Review completed work thoroughly before sharing it with clients.
• Coordinate website testing, revision management, deployment, and final project launch.
• Maintain accurate records of project requirements, feedback, approvals, and pending items.
• Identify potential delays, missing information, or technical challenges at an early stage and coordinate timely resolutions.
• Handle client concerns professionally and collaborate with internal teams to provide practical solutions.
• Coordinate post-launch support and maintenance according to the agreed project scope.
• Obtain final client approval and complete the project handover successfully.

Managing Project Scope

Clients may sometimes request additional features or changes after the project has started. The Project Coordinator will be responsible for checking whether such requests are covered under the approved scope of work.

Any additional requirement should be properly documented and discussed with the technical and sales teams. The revised cost or delivery timeline must be approved before the additional work is started.

Working With Clients

You will communicate with both domestic and international clients. Therefore, you should be confident in written and spoken English and comfortable conducting professional calls and online meetings.

You should be able to ask the right questions, explain project updates in simple language and manage expectations honestly. Some flexibility may be required for scheduled meetings with international clients in different time zones.

• 2–5 years of experience in project coordination, project management, or client servicing.
• Experience in a website development, software, IT services, or digital marketing company is preferred.
• Good understanding of the website design and development process.
• Experience in gathering and documenting client requirements.
• Strong written and spoken English communication skills.
• Confidence in communicating with both domestic and international clients.
• Good follow-up, planning, and time-management skills.
• Ability to manage multiple projects and meet deadlines efficiently.
• Ability to coordinate effectively with both technical and non-technical team members.
• A responsible, organized, and solution-oriented approach to work.
• Basic understanding of WordPress, Shopify, e-commerce websites, domains, hosting, APIs, and payment gateways will be an added advantage.
• Familiarity with project management tools, Google Workspace, and Microsoft Office will be beneficial.

You may be a good fit for this position if you enjoy speaking with clients, organising information and bringing different teams together to complete a project.

We need someone who takes initiative and does not wait for repeated reminders. You should be able to notice when something is delayed, follow up with the right person and keep the client informed.

You should also understand that good project coordination is not only about completing tasks. It is about maintaining trust, setting clear expectations and making sure that both the client and the internal team have the information they need.

What You Will Get

• Opportunity to work with both domestic and international clients.
• Hands-on exposure to website, e-commerce, mobile application, and digital marketing projects.
• A professional, collaborative, and supportive work environment.
• Opportunities to enhance your project management, client communication, and coordination skills.
• Career growth based on your performance, ownership, and leadership abilities.